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Refund Policy

Clean Herbals. is an Australian based company whose mission is to help people support their health and wellness goals.

We are committed to providing the best product  blends and service to our customers and this is reflected in our Refund Policy.

Our Refund Policy applies to all purchases made online at www.cleanherbals.com.au

Our Refund Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations.

Change of mind

  1. If you have simply changed your mind we do not provide refunds. Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:
    • in saleable condition;
    • unused with all original packaging;
    • returned to us with any gift or bonus received with the merchandise (if applicable);
    • not subject to the exclusions listed below; and
    • the exchange or refund is sought within 14 days of purchase.
    • receipt and proof of purchase

Change of Address’s must be submitted within 1 hour of ordering with the subject ‘CHANGE OF ADDRESS karinafrancois.com.au. 

Change of mind or swapping one blend for another  must be submitted within one hour of purchase  as long as we haven't sent out your parcel we are happy to exchange .

  1. Please choose carefully when purchasing packs that contain the e-books as we are not able to refund purchases (for change of mind) for those PRODUCTS with free e-books.

 

  • Consumer guarantee
  • 3.If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law

      Return tender

            4.Refunds will be given using your original payment method

            5.If the order was returned due to an incorrect address or the package was unclaimed, CleanHerbals has the right to charge for the product to be re-shipped.

        Gift or bonus with purchase and bundled items

             6.Where merchandise is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.

          • In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.
          • Where items in the bundle cannot be returned (such as the e-books you will only receive a refund on the value of the merchandise as per this policy and at the discretion of Cleanteas Co.

          Privacy when making a return

          • Clean Herbals. is committed to protecting your privacy.
          • Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of Clean Herbals research and analysis. It may be disclosed to state and territory departments upon request, as required by law.

          Sales

          • If products are on sale they will not be refunded.

           

          If you wish to make a return under our Refund Policy please contact us at karinafrancois@bigpond.com