Terms of service

1.1 General use and diet

Our tea blends are intended to be enjoyed as part of a balanced lifestyle. They are not a food substitute, and you should continue to eat a healthy, balanced diet while consuming our blends.

1.2 Directions for use

You must follow the preparation and use instructions on the product packaging and on our website. These instructions contain important information about how to prepare and consume the teas safely.

1.3 Not a substitute for medical treatment

Our tea blends are herbal teas (food products). They are not medicines and are not intended to diagnose, treat, cure or prevent any disease or to be used as a substitute for medical treatment. If you are taking prescription medication or under the care of a medical or allied health professional, you should not stop, start or change your prescribed treatment based on information on our website or packaging. You should always consult your doctor or another suitably qualified health professional before making changes to your treatment.

1.4 Health issues and allergies

If you experience any adverse symptoms, health issues or allergic reactions while consuming our products, you should stop using the product immediately and seek advice from your doctor or another suitably qualified health professional as soon as possible. Our blended teas are not suitable for children under 18 years of age, unless on the advice of a suitably qualified health professional.

1.5 Herbal variability

Tea blends and herbs are natural products. Strength, colour and appearance can vary from batch to batch due to factors such as growing conditions, seasonal variation and sourcing. While we aim to maintain consistent high quality and to source organic or high-quality ingredients wherever possible, natural variation is expected and does not, of itself, indicate a fault. These variations do not affect any rights you may have under the ACL if a product is defective, unsafe or not of acceptable quality.

2.1 Supply of products

Upon receiving your payment, we will supply to you the number of packs of tea blends and any accessories that you have ordered, in accordance with your order confirmation.

2.2 Consumer guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these T&Cs limits or excludes any rights or remedies you may have under the ACL.

3.1 Australian Consumer Law

Nothing in this clause 3 excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the ACL or any other law that cannot be excluded, restricted or modified by agreement.

3.2 Your responsibilities

You are responsible for using our products only in accordance with the directions on the packaging and on our website, and for seeking medical advice where appropriate, particularly if you have existing health conditions, are pregnant or breastfeeding, or are taking prescription medication.

3.3 Limitation of liability (to the extent permitted by law)

To the maximum extent permitted by law and subject to clause 3.1, we exclude all warranties, guarantees and representations in relation to our products and services that are not expressly set out in these T&Cs. Where our liability cannot be excluded but can be limited, our liability to you for any loss or damage arising out of or in connection with the supply of our products is limited, at our option, to: in the case of goods, the repair or replacement of the goods, the supply of equivalent goods, or payment of the cost of doing so; and in the case of services, the resupply of the services, or payment of the cost of resupplying the services. To the extent permitted by law, and subject to clause 3.1, we are not liable for any loss of profit, loss of revenue, loss of opportunity, loss of data or any indirect or consequential loss arising in connection with your use of our website or products.

3.4 Indemnity – business resupply and deliberate misuse

This clause 3.4 applies only if you acquire our products in trade or commerce for the purpose of resupply or for use in connection with your own business (for example, where you on-sell or serve our products to your own customers). To the extent permitted by law, and subject to clause 3.1, you agree to indemnify us against any loss, cost or damage we reasonably incur as a result of a claim by a third party that arises directly from your supply of our products to that third party where: (a) you have advised, encouraged or permitted that third party to use the products in a way that is clearly contrary to the directions on our packaging and on our website; and (b) we have complied with the ACL and have not been negligent. Nothing in this clause 3.4 limits or affects any rights or remedies you or any third party may have under the ACL. This clause does not require an individual consumer who purchases our products for personal use to indemnify us.

These T&Cs are governed by the laws of Victoria, Australia. If a dispute arises, you agree to first use reasonable efforts to resolve the matter with us by negotiation. If you bring any legal claim against us, you must do so in the courts or tribunals of Victoria, Australia. We may bring a claim against you in the courts or tribunals of Victoria or in the jurisdiction where you are located.