Privacy policy
Last updated: 17/12/2025
Clean Herbals (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website www.cleanherbals.com.au, you consent to the practices described in this Privacy Policy.
ABOUT THIS POLICY
This Privacy Policy outlines:
• what personal information we collect
• how we collect personal information
• how we use and store personal information
• when personal information may be disclosed
• how you can access or correct your information
• how to make a privacy-related complaint
PERSONAL INFORMATION WE COLLECT
The types of personal information we may collect include:
• Name
• Email address
• Postal and delivery address
• Phone number
• Order and purchase information
• Payment information (processed securely via third-party providers; we do not store full payment details)
• Communications you send to us
• Website usage data such as IP address, browser type, and pages viewed
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information when you:
• Place an order on our website
• Create an account or subscribe to emails
• Contact us via email, contact forms, or social media
• Participate in promotions or surveys
• Browse or interact with our website
- automatically via cookies/analytics
- from third parties such as payment delivery providers
HOW WE USE PERSONAL INFORMATION
We use personal information to:
• Process and fulfil orders
• Communicate with you
• Provide customer support
• Send marketing communications where you have opted in
• Improve our products, services, and website
• Meet legal and regulatory obligations
DISCLOSURE TO THIRD PARTIES
We may disclose personal information to trusted third parties including:
• Payment processors
• Shipping and logistics providers
• Website hosting and e-commerce platforms such as Shopify
• Email marketing providers
• Analytics providers such as Google Analytics
- Service providers
- Professional advisers
- Regulators
- We will take reasonable steps to ensure APP-consistent handling
We do not sell or rent your personal information.
COOKIES AND ANALYTICS
Our website uses cookies and similar technologies to improve user experience and analyse website traffic. You can disable cookies via your browser settings.
ACCESS AND CORRECTION
You may request access to or correction of your personal information by contacting us. We will respond within a reasonable timeframe.
DATA SECURITY
We take reasonable steps to protect your personal information; however, no system is completely secure.
COMPLAINTS
If you have a concern, please contact us first. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
CONTACT US
Clean Herbals
Email: cleanherbals@gmail.com
Website: www.cleanherbals.com.au
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.